Every paid NiroSuite plan comes with a 30-day money-back guarantee. If it is not right for you, ask within 30 days and you get your money back. No forms, no survey about why.
1. What is covered
The guarantee applies to every paid plan we sell, today the NiroHelp Starter, Growth and Agency plans, whether billed monthly, yearly or as a one-time lifetime purchase.
Each payment is covered for 30 days from the date it was charged. That includes subscription renewals: if a renewal goes through and you did not mean to keep the plan, ask within 30 days of that charge.
NiroCache, NiroRoadmap, NiroSitemap and the free NiroHelp plugin cost nothing, so there is nothing to refund.
2. How to ask for a refund
To request a refund, open a ticket at support.nirosuite.com. Tell us the email address you bought with or your order number, which you can find in your account at my.nirosuite.com.
We do not ask why, and we do not make you jump through a cancellation flow first.
3. When the money arrives
We refund to the original payment method once we have your request. How long it then takes to show on your statement depends on your bank or card issuer and the payment processor.
Refunds are in the currency and amount you paid. We cannot refund bank or currency-conversion fees charged by your own bank.
4. What happens after a refund
- The license key for that purchase is deactivated and any subscription is cancelled, so you will not be charged again.
- Paid features stop straight away. For NiroHelp, the AI chatbot, auto-responder, copilot and email piping switch off and the remaining AI credits drop to zero.
- The free plugin keeps working. Your articles, tickets, replies and settings stay exactly where they are: in your own WordPress database.
5. After 30 days
After 30 days, payments are not refundable, but you can cancel a monthly or yearly subscription at any time from my.nirosuite.com. The plan keeps working until the end of the period you have paid for and then does not renew.
If something is broken and we cannot fix it, open a ticket at support.nirosuite.com anyway. We would rather sort it out fairly than hold you to a date.
6. Abuse
We may decline refunds where the guarantee is clearly being abused, for example repeated buy-and-refund cycles on the same product, or purchases made with stolen payment details. Chargebacks filed without first asking us for a refund may lead to the related licenses being suspended.